Claims Centre
Clear guidance when something has gone wrong.
A claim can be stressful. Our role is to help you understand the process, organise the required information, communicate with the insurer and remain informed as the claim progresses.
Report a Claim Emergency GuidanceOur Commitment
You do not have to navigate the claim alone.
Notify Us
Tell us what happened as soon as reasonably possible.
Prepare and Submit
We will explain the required documents and help organise the notification.
Advocate and Update
We will communicate with the insurer, clarify requests and keep you informed through conclusion.
Start Here
What type of claim are you reporting?
Select the closest match and an Omega advisor will follow up with the right form and guidance.
If You Need Help Right Now
Emergency Guidance
Click a scenario below for immediate next steps.
- Ensure everyone is safe.
- Contact the relevant authorities.
- Do not admit liability.
- Record photographs and details where safe.
- Notify Omega and the insurer as soon as possible.
- Contact emergency services.
- Protect people before property.
- Take reasonable steps to prevent further damage.
- Preserve evidence where safe.
- Notify Omega and the insurer promptly.
- Protect the cargo from further loss where possible.
- Notify relevant carriers or custodians.
- Preserve packaging and evidence.
- Obtain survey information where required.
- Contact Omega immediately.
- Do not admit liability or agree to settlement.
- Preserve correspondence and evidence.
- Forward legal or third-party notices promptly.
- Contact Omega.
- Activate the organisation's incident-response plan.
- Contact internal technology and security teams.
- Preserve logs and evidence.
- Avoid public statements without approval.
- Notify Omega and the insurer immediately.
The Process
What to Expect
Claim notification received.
Required documents confirmed.
Claim submitted to the insurer.
Insurer assessment.
Additional information where required.
Decision or settlement process.
Claim closure.
Timelines depend on the nature of the claim, policy, documentation and insurer assessment.
Documents
Claim Forms & Reimbursement Documents
Download the correct form for your insurer to help process your reimbursement claim smoothly.
