Trust Centre
Trust is built through transparency and accountability.
The Trust Centre explains how Omega is regulated, how we handle client information, how we communicate, how brokers are remunerated and what clients can do if they have a concern.
01 — Regulation
Licensing
Licensed and supervised by the Central Bank of the UAE
Omega Insurance Brokers LLC operates as a licensed insurance broker under CBUAE Registration No. 162.
Insurance policies are underwritten and issued by licensed insurers. Omega acts as an intermediary and advisor between clients and insurers.
02 — Professional Indemnity
Professional Indemnity
Omega maintains professional indemnity insurance in accordance with applicable regulatory requirements.
03 — Independence
Independence and Insurer Relationships
Omega works with multiple insurance companies. We are not tied to one insurer.
The insurer options available for a particular client depend on:
04 — Remuneration
How Omega Is Paid
Omega may receive commission from insurers for arranging and servicing insurance policies.
Where required, we will explain:
- The nature of our remuneration
- The basis of remuneration
- Relevant conflicts of interest
Clients should pay premiums directly to the insurer in accordance with the applicable broker framework.
05 — Communication
Secure Communication
Omega uses approved communication channels to protect client information. Available channels include:
06 — Privacy
Privacy
We collect only the information reasonably required to:
- Respond to enquiries
- Obtain quotations
- Arrange insurance
- Service policies
- Support claims
- Meet legal and regulatory obligations
Client information is handled in accordance with applicable privacy, security and retention requirements.
07 — Complaints
Complaints
We take concerns seriously.
If you are dissatisfied with a service provided by Omega:
Submit the complaint through the approved complaints channel.
Provide your name, contact details and relevant reference.
Explain what happened and the outcome you are seeking.
Omega will acknowledge and investigate the matter.
You will receive a response in accordance with the applicable process.
08 — Escalation
Sanadak
Where an eligible complaint remains unresolved after the required period, the matter may be escalated to Sanadak, the UAE's financial and insurance ombudsman.
Sanadak's eligibility, process and current requirements should be checked through its official channels.
Have a question about how we operate?
Our team is happy to explain our licensing, remuneration or communication approach in more detail.
Speak to an Advisor Submit a Complaint
